It was our first trip to BVI. Before the trip everyone kept asking if we were chartering from the "big" charter company in town and were surprised when I said we were going with BVI Yacht Charters. And am I glad we did! Tootsie was clean and in terrific condition, and the staff was amazing from top to bottom. We couldn't have been happier. Not having been to BVI before, I appreciated the in-depth knowledge the staff provided, whether it was regarding the boat, sailing, islands, provisioning, or taking the ferry... not to mention the cell phone, cooler and snorkel gear! They really do think of everything. If we had a question, they would immediately answer the phone and I never felt like they were too busy for us. Besides the amazing staff and boat, the trip was phenomenal. 7 nights of island hopping was surreal. We are trying to figure out how soon we can go back... and we won't be using any other charter company!