The whole experience with this company was seamless. The staff were over the top the vessel was well taken care of and our experience with this company warrents a return visit.. When we did encounter a problem with the generator I called the office on the cell phone provided. They asked my location I replied, anchored in Virgin Gorda they gave me some advice to correct the problem ,however, I had already tried that." We'll send someone " so I'm figuring at least a day!! Surprise fellow showed up in a dingy in under an hour fixed the problem .Never had an issue the rest of the way.. Good going B.V.I. Charters we/ll be back!!