Should you have any mechanical issues you must report them. Use the cell phone provided to call our head mechanic, Anthony, directly. Anthony will talk you through the problem, and where possible resolve the issue over the phone. Should you need a service call, we do have a dedicated chase team of mechanics and 2 chase boats, which will be able to reach you in a short time. BVI Yacht Charters will refund lost time if you cannot sail due to mechanical failure, and we are unable to repair the fault within 4 working hours from the time it was reported. Sailing hours are deemed from 8am to 5pm here in the BVI. So understandably no refunds will be issued for lost sailing time outside of these hours. Please understand that if you do not report any problems, we will not be able to fix them. Unfortunately, if you are outside of BVI waters you will not be covered by our chase team. Therefore, you will need to sail back into BVI waters.